Terms of Service
Effective date: 12 August 2026
1. Who we are
Phorm is operated by C-Suite Holdings (Pty) Ltd, registration number 2025/812492/07, of 382 Highland Road, Kensington, Johannesburg, 2094, South Africa (“Phorm”, “we”, “us”). You can reach us at info@c-suite.co.za. These terms govern your use of phorm.fitness and the Phorm platform.
2. The service
Phorm is a software platform for professional trainers and coaches to run their coaching businesses: client management, check-ins, training and nutrition programming, a client portal, and billing tooling. We provide the service with reasonable skill and care. Phorm is a tool for running a coaching business; it is not a guarantee of business outcomes, client retention or revenue.
3. Accounts and access
Access is granted by agreement following a sign-up request — there is no self-serve registration. You are responsible for keeping your credentials confidential and for the accuracy of the information you load into the platform. We may suspend an account for material breach of these terms or for non-payment, on written notice, as set out in the Refund & Cancellation Policy.
4. Fees
Phorm charges commission-based fees under your coach agreement, at the rates published on our Pricing page: Flex at 15%, Annual at 7.5%, and Scale from 5% — in each case per client, per month. Commission is billed once per month, at the beginning of the month, for commissions accrued in the prior month. Payment-gateway processing fees are levied by the payment provider and are set out in your coach agreement.
5. Cancellation and refunds
Cancellation, notice periods and refunds are governed by the Refund & Cancellation Policy, which forms part of these terms.
6. Your content and data
You own your content and your clients’ data. Phorm processes it to provide the service, as described in the Privacy Policy. On account closure, your data is exportable on request for 30 days, after which it is deleted from the live service.
7. Payments and money
Client payments are processed by third-party payment providers and settle directly to your own bank account. Phorm never holds client funds, does not operate a wallet or balance, and does not accept money from one person for payment to another.
8. Intellectual property
Phorm owns the platform, its software and its branding. During your agreement you receive a non-exclusive, non-transferable right to use the platform for your coaching business. Your own training content, brand and client relationships remain yours.
9. Acceptable use
You may not use the platform for unlawful purposes, load abusive or infringing content, interfere with the operation or security of the service, or resell or sublicense access without our written agreement.
10. Liability
To the extent the law allows, our total liability arising from the service is limited to the commissions you paid to Phorm in the three months preceding the claim, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.
11. Your statutory rights
Nothing in these terms limits any right conferred on you by the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, the Protection of Personal Information Act 4 of 2013, or any other law that applies to you.
12. Changes to these terms
We may amend these terms on 30 days’ written notice to account holders. Continued use of the platform after the effective date of a change is acceptance of it.
13. Law and disputes
These terms are governed by South African law, and the South African courts have jurisdiction over any dispute arising from them.